Shipping Policy

Last updated: January 30, 2026

This policy explains our order processing and shipping conditions. By placing an order with Apex Sneakers, you agree to the terms below.

1. Order Processing Times

All orders are processed from Monday to Friday (excluding public holidays).

• Standard processing time is 24 to 72 business hours from the time the order is placed.
• Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number.

If you did not receive your confirmation email or shipping email, please:

1. Check your spam or junk folder.
2. Contact our customer service at contact@apex-sneakers.shop with your full name so we can locate your order.

Please note : Order processing times may be extended in the event of stock shortages, high demand, or unavoidable factors.

2. Delivery Times (After Processing)

Estimated delivery times from the date of shipment are as follows:

Please note that these are estimates, and actual delivery times may vary depending on the destination and carrier conditions.

Note: During Chinese New Year, delivery times may be extended.

3. Tracking Your Order

You can track your order at any time using the tracking number provided in your shipping confirmation email via the following page:

👉 https://apex-sneakers.shop/apps/track123

4. Shipping Warehouses

Apex Sneakers currently operates from fulfillment centers located in Europe and Asia to ensure fast delivery times:

• France (Paris region) – for EU express deliveries and select premium products.
• International warehouse – for most other orders.

Depending on your location and product availability, your order may be shipped from either warehouse.

5. Delivery Delays

We work with trusted international carriers who operate only on business days (Monday to Friday, excluding holidays).

During high-traffic periods (e.g. holiday season, summer sales), some delays may occur. Please be patient — our team is doing everything possible to ensure timely delivery.

If your order is delayed, feel free to contact us at contact@apex-sneakers.shop and we will investigate and assist you as quickly as possible.

6. Lost Parcels

In the rare event that your parcel is lost in transit:

1. Notify our team as soon as possible.
2. We will initiate an investigation with the carrier.
3. Once confirmed, we will either reship your order at no cost or issue a full refund, based on your preference.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing their order.

• If you realize there is a mistake in your shipping information, contact us immediately at contact@apex-sneakers.shop.
• If the order has not yet been shipped, we will update the address.
• If the order has already been shipped, we cannot reroute the parcel, and no refund or reshipment will be offered in such case.

8. Additional Legal Disclaimers

• Delivery times are estimates and not contractual.
• Apex Sneakers is not liable for delays caused by customs, weather disruptions, or third-party courier issues.
• Once the parcel is marked as delivered by the carrier, we consider the order fulfilled. Claims for missing parcels must be made within 5 days of the delivery status.

9. Contact Us

If you have any questions about this shipping policy or need help with a shipment, please contact us at:

📧 contact@apex-sneakers.shop

10. Packaging Options

All sneakers are shipped in our premium Apex dust bag by default to minimize our environmental impact while ensuring excellent product protection.

Standard Packaging (Included)

Your order will be shipped in a premium white dust bag with the Apex logo. This eco-conscious packaging:

• Reduces carbon emissions by 40% compared to traditional box shipping
• Uses 60% less cardboard material
• Provides excellent protection during transit
• Is 100% recyclable and reusable as a travel pouch or storage bag

Your sneakers are brand new regardless of packaging choice.

Premium Box Packaging (Optional - 8,95€)

If you prefer to receive the original brand box (Nike, New Balance, Asics, etc.), you can select the Premium Box Packaging option at cart for an additional 8,95€.

This premium option includes:

• Official brand box from the manufacturer
• Premium Apex dust bag
• Enhanced presentation ideal for gifting or collecting

Important: The Premium Box option must be selected during checkout and cannot be added after your order has been placed. If you need assistance within 24 hours of ordering, please contact us at contact@apex-sneakers.shop.

Both packaging options guarantee the same brand new sneakers with full protection during shipping.