Refund Policy
Refund Policy
Last updated: January 30, 2026
At Apex Jersey, your satisfaction is our priority. Please read our refund policy carefully before submitting a request.
1. Refund Eligibility
We offer refunds exclusively under the following conditions:
- You return the product within 30 days of receiving it.
- The product is in brand new condition:
- Unused, unworn, and unwashed.
- In its original packaging, with all labels and accessories intact.
Once the return is validated and the product is inspected, a full refund will be issued to your original method of payment within 5 to 10 business days.
Please note: Return costs remain at the customer's expense unless the product is defective or an error was made on our part. See our Shipping Policy for more information.
2. Damaged Items or Incorrect Orders
If you receive a product that is defective or not in line with your order (wrong size, model, or color), please notify our customer service within 72 hours of delivery.
To qualify for a refund or express replacement:
- Contact us at contact.apexjersey@gmail.com
- Include:
- Your full name and order number
- Clear photos of the item showing the issue (mandatory)
- Indicate whether you would prefer:
- A full refund, or
- A free express replacement of the item
Requests sent without photos cannot be processed.
3. Non-Refundable Items
The following items are not eligible for refund:
- Clearance or final sale products (unless defective).
- Personalized, worn, or used items.
4. Questions
If you have any questions regarding this refund policy, feel free to contact us: